Machu Picchu
 So that your trip could be a wonder too

Frequently asked questions (FAQ)

Questions about reservations.

What documents do I have to supply?

Why do I need to provide my passport number?

What guarantees do I have?

How is the transaction carried out?

Why are your prices so low?

Is the information I provide transmitted / confidential?

When can I book?

What happens after I book?

Once my reservation has been made, can I change the date?

I am a student, is there a discount?

We are a small group, do we have any discount?

We are a Travel Agency, do you offer special conditions?

Other Agencies also offer the Trek. What are the differences with you?

What documents do I have to supply?

For every reservation, every traveler must supply his/her full name, nationality and passport number. If the traveler wants a student discount, during the reservation we ask for a copy of the International Student Identity Card (ISIC). In this case, the traveler must show the original written proof (ISIC card) the day of the tour.

Why do I need to provide my passport number?

The passport number is requiered by the railroad company Peru Rail; but, in general, it is asked in Peru for ID purposes (airplane, hotel, ID checking, etc.). It is not risky at all to provide your passport number, it's a personal information but it is not confidential. The same passport will be asked when taking the train to avoid Identity theft.

What guarantees do I have?

Buying or booking on the Internet causes distrust to some people and we are aware. That is why we make an effort to clarify as much as possible our prices, conditions, etc. In a word, everything you are entitled to expect. Our position in the market for many years and your feedback are our best advertisement. Our Agency in Cusco is open to the public and we will give you any further information you might need. Furthermore, our online payment is made through a secure website (which guarantees the confidentiality of your information) and a digital certificate (which guarantees that we really are who we pretend to be).

How is the transaction carried out?

Once you enter your card information, your card is verified through a complex procedure (valid card, not stolen, with enough credit balance, etc.). This procedure is made by your credit card's bank (Visa or Mastercard). Only they are able to validate the transaction. Our server sends this information encrypted to a payment gateway and then they tell us if the card is accepted or not.

Why are your prices so low?

We do not offer anything less than our competitors. On the contrary, all our prices are all included and we won't ask for any extra charge or fee after your payment is made, not before, during or after the tour. Tips for guides are optional and to your convenience (their wage is included in the total price). Why do we have such low prices? The formula is simple and we haven't invented it, our prices are based on volume of sales. We sell a lot, so we lower our prices.

Is the information I provide transmitted / confidential?

Our online payment system is secure and all transactions are encrypted. Information regarding your payment (card number, etc) is only used during the transaction and they are not kept on our servers. If the payment is accepted, we won't need that information any more. Other information, such as your name, nationality, etc, is used to buy the entrance and train tickets. The personal information is stored encrypted in our servers until the end of the Trek and then permanently deleted. Except the essential information provided to Peruvian authorities, we do not give up or sell this information. You will never receive any advertising, special offer or proposal from us.

When can I book?

At any time, until 7 days prior to the date you want. This tour is open every day all year round but, because of the affluence of visitors during the high season from June to September, we recommend you to reserve as soon as possible in order to assure spaces in trains and hotels.

What happens after I book?

The online reservation is very fast and the payment acceptance only takes a few seconds. Once we receive your reservation request, we send you a confirmation email; you can then see any time the details of your reservation through the page Customer service. Very quickly (usually after 24 hours) we make your reservations and we purchase the entrance tickets to Machu Picchu. You receive then a confirmation email. If there are available train spaces for the round trip Cusco-Aguas Calientes at the expected time, we purchase your train tickets immediately and you receive again a confirmation email. If there are not available train spaces for the chosen time, we have to wait for the railroad company to program another train and then we can purchase your tickets. Sometimes, the company only offers a train Ollantaytambo-Aguas Calientes. In this case, we take responsibility for the cost and the fees for the round trip transfer by bus between Cusco and Ollantaytambi. In any case, once your train tickets are purchased, you will receive a confirmation email indicating the final schedule and routes.

Once my reservation has been made, can I change the date?

Yes, without fees and in a simple way until we purchase your train tickets. Once train tickets are purchased, the date cannot be changed. Theses rules are imposed by the railroad company: It is better to choose definitive dates when making the reservation.

I am a student, is there a discount?

We offer indeed a discount for students but under one condition only: you must have an international student card (ISIC), valid on the date of the tour. Any other proof, such as a simple written or verbal statement, a national student card or a university card, is not accepted by our Agency or by Peruvian authorities. Besides, the same ISIC card has to be shown to government agents the day of the departure at the entrance to Machu Picchu. To sum up, this discount only applies to those having an ISIC student card and not to students in general.

We are a small group, do we have any discount?

No, for a simple reason: tour are already made in small groups. So, being a part of a group or being alone doesn't change the final number of persons.

We are a Travel Agency, do you offer special conditions?

We have indeed special prices for Travel Agencies; we invite you to contact us directly.

Other Agencies also offer this tour. What are the differences with you?

Supposing these agencies are specialized, many of them do not have enough volume of sales to gather up a group of travelers. Often, an agency that only has few people for a given date can't organize the tour alone for profitability reasons. So, it searches (or makes an association with) other agencies in order to gather up a group and make the tourn profitable. Our volume of sales allows us to fully organize the excursion. This also permits us to offer a quality and guaranteed service at competitive prices.