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Our strength
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Our strength compared with the competition.
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We know, like our customers, that our tours distinguish from the others. Below
are our strengths, see for yourself.
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First, the price. There are
numerous Websites offering Machu Picchu tours, visit them, compare, but
remember to write down our address because we are sure you will come back! |
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We offer discounts for students
(without limits of age) and travel agencies. |
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We offer, without fees and if you ask for it, the transfer from the
airport in Cusco to your hotel. |
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Our prices are all included,
from the beginning to the end of the tour and travelers can leave without
being worried, with few money, for the whole duration of the tour. Most
of our competitors do not include, for example, the lunch, the bus for
transfers, ... |
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In case of cancellation, most agencies make no refunds. Without arguing
or demanding any written proof, we make a refund, up to 70% of the full
payment. The balance corresponds to administrative and banking fees it
is not refundable. Refunds are made directly to your bank account within
48 hours. |
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If other agencies offer student discounts, the reservation is only
effective after sending by fax a copy of the written proof. Our exclusive
reservation system allows you to send the copy of the written proof directly
to our servers. |
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Without the intention of being unfaithful, most agencies only give
the clients a simple receipt, for... mmm... let's say tax reasons. They
have chosen to do so but it is to the detriment of the clients who don't
get a legal purchase proof therefore they are not protected. Our behavior
code is to be completely legal and we give every client a detailed and
legal receipt (Boleta de venta). |
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Only few agencies offer the possibility to book online, and if they
do, it is through non secure websites. Our online payment system is SSL
secure, it accepts many types of credit cards and guarantees not only
confidentiality and security of your personal and bank information but
that the Site is really what it pretends to be (digital certificate).
Furthermore, this reduces reservation delays and paperwork. |
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Finally, as you have noticed, we propose only one thing: Treks and
Tours in Cusco. We think that diversity will lower the high level of quality
of service you are entitled to demand. |
Comparative chart with our competitors
We are proud of our services and our clients know it. If you find other Travel
Agencies offering this tour, compare their information and ours yourself. For
many things, we know we are the only ones to offer them. Judge for yourself:
| Points |
Majority of Agencies |
Minority of Agencies |
Our Agency |
Comments |
| Minimum delay to make reservations |
15 days before the tour |
10 days before the tour |
7 days before the tour |
For everybody, the process is long which is uncertain, so every agency
sets a minimum delay. |
| Maximum delay to make reservations |
6 months maximum before the tour |
9 months maximum before the tour |
12 months minimum before the tour |
Making reservations in advance means to set prices for a long period of
time. Most agencies cannot afford this luxury. |
| Time needed to request a reservation |
15 days |
7 days |
5 minutes |
Almost all the agencies make reservations by email then the payment is
wired. With our system, everything is made online, in real time. |
| Time needed to have an effective reservation |
10 days |
6 days |
5 minutes |
After the payment (immediate because it is made online), your tour
is immediately booked. |
| Total duration between the request and the effective reservation |
25 days |
13 days |
5 minutes |
We are the only ones offering such a short delay between your initial
request and the effective reservation. |
| Reservation online |
No |
Simple form, without payment |
Yes |
To be a part of few agencies offering online
payments gives you the guarantee of a quick and secure payment. Only
by having Visa/MasterCard authorization for accepting payments online, this
guarantees our seriousness. |
| Written proof for discounts |
Sending the copy by fax before the reservation |
Sending the copy by fax before the reservation |
Automatic and immediate transfer |
Our system allows you to send directly to our servers a scan or a simple
picture of your ISIC card. |
| Airport-hotel transfer |
Additional cost |
Free |
Free, manageable |
Permanently manageable to indicate us the date and time of arrival. |
| Not included on the total price |
Bus, lunch and bank fees (5 to 8%) |
Bus and/or lunch and/or bank fees (5 to 8%) |
Nothing |
We are simply the only ones to include
everything. You don't have any extra or hidden charge, from the beginning
to the end. |
| Invoice for the customer |
Simple informal receipt |
Invoice on demand |
Systematic invoice |
Giving an invoice to the customer means having to pay taxes (19%). Not
giving an invoice frees the agency of any responsibility, as in case of
cancellation, robbery, insurance, accident, etc. |
| Refund in case of cancellation |
No |
Up to 50%, manually, 1 week later |
Up to 70%, directly to your account,
within 48 hours |
The refund request is made online and the amount is directly wired to
your account, without discussion. |
| Online customer service |
No |
No |
Yes |
We offer a full customer service
online and in real time, for example, to have practical and personalized
information, to have the possibility to cancel online, etc. |
| Secure website |
No |
Yes, 128 bits |
Yes, 256 bits |
Our servers, located in Austin (Texas-USA), are highly secured, certifies
as hacker safe (certificate required by Visa and MasterCard since July 2006
to authorize online payments). |
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