Machu Picchu Tour
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Conditions of the services

We want to be as clear as possible. On this page you will find our Conditions of purchase.

 

(See the printable version)

The present conditions of purchase apply to the services proposed on this Site. Our Agency as well as the traveler commit to respect them if he/she chooses our services. It is entirely up to the traveler to read, understand and accept these conditions and every on-line reservation implies the acceptance of the present conditions. Our Agency shall not be considered responsible if the traveler ignores or misinterpret our conditions. These conditions may vary without prior notice.

Prices

All prices are expressed in US Dollars and they are subject to change without notice. They can also be expressed in other currencies for information only. In this case, the amount indicated is only an estimation based on an average and rounded up exchange rate. The only valid prices are those indicated in US Dollars through the whole Site and those expressed in other currencies on the payment form where the exchange rate used will be considered definitive.

After payment, prices are not subject to any change, even if exchange rates or prices change between the date of purchase and the beginning of the tour.

Changes after the reservation

When making a reservation request, the traveler gives a series of information such as the date of the visit, his name, etc. After the payment of the on-line reservation, no information can be changed, without any exception. The type of ticket, the options and the date cannot be changed neither, as explained below:

Required documents

For every reservation, the Peruvian Government requires that every visitor communicates his/her full name and passport number or a National Identity Document (one or the other called below document) for Peruvians or for people from countries on the border areas which have an agreement with Peru (DNI). No other document is accepted because it would be rejected by the authorities. The same document is required at the entrance of Machu Picchu to avoid identity theft. The visitor is committed to bring his/her document the day of the visit and to make sure it matches the one used during the purchase. In order to avoid any problem, we ask visitors to make a copy of the document used to reserve and to keep it until the day of the visit.

These measures are taken by the Peruvian Government and in case of infringement of points indicated above and/or if he/she is denied the access to Machu Picchu or to the optional sites, the visitor cannot pretend to get any refund.

Itinerary

The itineraries are planned with great care, although, for operational or practical reasons, it may be necessary to change the schedule of activities or the specified route. Even if such cases are rare, in general the itinerary should be treated only as a basic guideline. All our tours are in group for the optional bilingual guided visit of Machu Picchu but for the rest it is individual without a travel companion guide.

Cancellations and Refunds

When booking, the visito pays a non refundable deposit to secure the booking of his tour. The deposit is not subject to any changes, cancelations or refunds, under any circumstance. If, for any reason, the customer wishes to cancel a reservation, he should do so through the cancellation forms available on this website. He can also do it in person in cusco. Cancellation requests will be processed immediately.

The balance is paid in cash or by credit card at our agency in Cusco, at least 24 hours before the beginning of the tour. If on arrival in Cusco the visitor no longer wishes to do the tour, he can chose not to pay the pending balance and cancel the tour. In this case, no refund of the deposit already paid applies.

Unavailability after booking

Since July 15, 2011 the Peruvian Government has limited the access to Machu Picchu. In consecuence, the booking of the tour is made depending on available spaces at the moment of purchasing tickets at the Ministry of Culture Cusco. After booking and paying the total amount, our Agency will make as soon as possible the real reservation at the Ministry of Culture Cusco. If for any reason due to our staff or to a third party the real reservation can not be made on time and there are no more available spaces, we will send immediately an email to the customer proposing:

Impossibility to reserve or to purchase

During the reservation request made on-line, the client must give complete and real information in order to let us reserve and/or purchase the corresponding services.

If, after the payment of the deposit, this information prevents us from making the reservations, we will try to solve the problem with the client. If, despite all the efforts, it is impossible to make the reservation, we will make a full refund minus 10% of the amount paid, with a minimum of US$ 50.00 penalty for banking and administrative fees. For example if the client gave us an incorrect passport number and he never gave us the correct one; or if he paid by mistake for a student or child rate and he refuses to pay the difference.

Payment terms

All requested services are subject to the payment of a deposit in advance.The amount of the deposit is clearly indicated on our website. Because the Machu Picchu is highly visited, it is not possible to make the payment in other way than the electronic payment online. Our system accepts several credit cards and they are the only accepted cards. Personal checks, phone orders, wire transfers and any other payment method are not accepted.

The visit commits to pay the pending balance in cash or by credit card at our Agency in Cusco, prior to the beginning of the tour. If the payment is not made, the Agency won't be able to provide the service.

Optional services for the tour

Our services include everything as described on our pages. Nevertheless, the customer has the possibility to take additional services. Prices of such services will be clearly indicated in the purchase form and the customer will not ask for a separate refund of these additional services before or during the tour. Once in Cusco, the customer can ask for these services and pay for them directly at the Agency, but this is not recommended because they are subject to availability.

Complaints

If the customer considers necessary to make a complaint about our services once they are finished, he will be able to do so during a 90-day period beginning the day of the end of our services. Only our agency will be able to accept the legitimacy of the complaint and possibly find a solution directly with the client. After this 90-day period, no complaints of any nature will be accepted.

We don't have a "If you find lower prices, we refund the difference" policy. For many reasons, our Agency or others can apply a price variation from one traveler to another, even for the same service and in the same group. Under no circumstances the client may ask for a partial or total refund under the pretext of having paid more than another traveler or having seen it cheaper. Our prices are clearly published on our pages and it is up to the client to judge them and compare them before reserving. The act of reserving with published prices leads to their acceptance. To summarize, no complaint about our prices can be made.

As an Agency, because prices are commissionable, our prices include all taxes, all online payment fees, our functionning fees, our margin as merchants, among other. The client is free to book with us, clearly accepting our conditions.

Responsibilities

In all travel arrangements we act on behalf of and with the authorization of our customers, organizing on their behalf and name the transport means, accommodation or other required tourist services. We can thus not assume any responsibility in case of accident, losses, delays or interferences with the tour for reasons of acts of God or other acts that do not involve our responsibility, especially regarding programs and schedules.